. 7R | Express Delivery, Courier & Cargo Services
Welcome to Tawseel Online. PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING OUR WEBSITE OR OUR MOBILE APPLICATIONS. This Customer Agreement (the "Agreement") is an agreement between you and Thought E- commerce LLC or its affiliates ("Tawseel Online ") that states the terms and conditions under which you may use our website (the "Site"), our mobile applications (each an "App") (the Site and Apps are collectively, "Platform") and receive Tawseel Online service, which includes processing and delivery (or arranging for delivery) of product orders (the " Tawseel Online Service"). Your use of the Tawseel Online Service and the Platform constitutes your agreement to the terms and conditions set forth below. If you do not agree with all of the terms and conditions, do not use the Platform or the Tawseel Online Service. Your use of the Platform and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If you transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with Tawseel Onlineand these terms and conditions including the policies constitute Your binding obligations, with Tawseel Online For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Platform by providing Registration Data while registering on the Platform as Registered User using the computer systems. Tawseel Online allows the User to surf the Platform The term "We", "Us", "Our" shall Tawseel Online When You use any of the services provided by Us through the Platform, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform. ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

Your Account and Registration Obligations

If You use the Platform, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Platform and refuse to provide You with access to the Platform. Your mobile phone number and/or e-mail address is treated as your primary identifier on the Platform. It is your responsibility to ensure that your mobile phone number and your email address is up to date on the Platform at all times. You agree to notify us promptly if your mobile phone number or e-mail address changes by updating the same on the Platform through a onetime password verification. You agree that Tawseel Online shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your Account in cases, including, where you have failed to update your revised mobile phone number and/or e-mail address on the Website Platform. If You share or allow others to have access to Your account on the Platform , by creating separate profiles under Your Account, or otherwise, they will be able to view and access Your Account information. You shall be solely liable and responsible for all the activities undertaken under Your Account, and any consequences therefrom.


When You use the Platform or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.


Membership on the Platform is free for buyers. Tawseel Online does not charge any fee for browsing and buying on the Platform. Tawseel Online reserves the right to change its Fee Policy from time to time. In particular, Tawseel Online may at its sole discretion introduce new services and modify some or all of the existing services offered on the Platform. In such an event Tawseel Online reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Platform and such changes shall automatically become effective immediately after they are posted on the Platform.

Use of the Platform

You agree, undertake and confirm that Your use of Platform shall be strictly governed by the following binding principles: We reserve the right, but has no obligation, to monitor the materials posted on the Platform. Tawseel Online shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE PLATFORM AND IN YOUR PRIVATE MESSAGES. Please be advised that such Content posted does not necessarily reflect Tawseel Online views. In no event shall Tawseel Online assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Platform. You hereby represent and warrant that you have all necessary rights in and to all Content which you provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information. 1. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Platform, including payment and delivery of related products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Platform. 2. It is possible that other users (including unauthorized users or "hackers") may post or transmit offensive or obscene materials on the Platform and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the Platform, and that the recipient may use such information to harass or injure you. We does not approve of such unauthorized uses, but by using the Platform You acknowledge and agree that We are not responsible for the use of any personal information that You publicly disclose or share with others on the Platform. Please carefully select the type of information that you publicly disclose or share with others on the Platform. 3. Tawseel Onlineshall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally. 4. If you choose to browse or transact on the Platform using the voice command-based shopping feature, you acknowledge that Tawseel Online and/or its affiliates will collect, store and use your voice inputs on this feature to customize your experience and provide additional functionality as well as to improve Tawseel Online as and/or its affiliates€ products and services. Tawseel Online and/or its affiliates use of your voice data will be in accordance with the Tawseel Online Privacy Policy. You accept that your use of this feature is restricted to the territory of the Oman. This feature may not be accessible on certain devices and requires an internet connection. Tawseel Online reserves the right to change, enhance, suspend, or discontinue this feature, or any part of it, at any time without notice to you. Your continued use of this feature constitutes your acceptance of the terms related to this feature. All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, "Content"), is a third party user generated content and Tawseel Online has no control over such third party user generated content as Tawseel Onlineis merely an intermediary for the purposes of this Terms of Use. Except as expressly provided in these Terms of Use, no part of the Platform and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Platform or other medium for publication or distribution or for any commercial enterprise, without Tawseel Online’s express prior written consent. You may use information on the products and services purposely made available on the Platform for downloading, provided that You (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.

Use of the information

Company uses the information which is collected from You and/or which is provided by You while accessing the Site for the sole purpose of providing services to You. In addition to this, Company may use the same information collected/received for one or more of the following purposes: 1. To provide information that You request on the Site relating to the products or services; 2. To provide information relating to other products that may be of interest to You. Such additional information will only be provided if you have consented to receive such information and the same is available at the time of Your consent; 3. To inform any changes to the Site, services or goods offered by various vendors; 4. To personalize Your experience on the Site and Company's other sites by presenting advertising, products and offers tailored to You; 5. To improve the services, content and advertising on the Site; 6. If You purchase any product or avail any service from the Site, then to complete and fulfill Your purchase, for example, to have Your payments processed, communicate to You regarding Your purchase and provide You with related customer service; 7. For proper administering of the Site; 8. To address Your problems with the Site including addressing any technical problems, to conduct internal reviews and data analysis for the Site (e.g., to determine the number of visitors to specific pages within the Site); 9. To protect the integrity of the Site; 10. To respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law. If You have previously purchased goods or services from the Site, Company may provide You details of similar goods or services, or other goods or services that You may be interested in. You can be sure that Company does not disclose any thing that could be held against or serve as an identification to individuals or to use such classification in a manner which is portrayed by way of race, creed, religion, sex, political and caste. Company uses return email addresses to answer the email and don't use the same for any other purpose. Company may use non-identifying information to design the Site and share the same with advertisers.

Access to information

Only authorized employees, service providers, agents and contractors (who have agreed to keep information secure and confidential) may have access to information collected/received by You. All emails and newsletters from the Site allows You to opt out of further mails. Extremely sensitive information like Your credit-card details etc. are transacted upon secured sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per the best technology and industry practice. However, You may use Your discretion while using the services at the Site.

Distribution of Information

Company may share information with limited third parties like governmental agencies or other companies assisting in fraud prevention or investigation. Company may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has taken place.


Company may disclose information received or collected from You to other members/affiliates of the Company or to third parties. This disclosure may be required to provide access to our services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. Company try its best endeavor to minimize the amount of information that is disclosed and what is directly relevant and necessary to accomplish the specified purpose. As stated above, Company strictly do not disclose information to third parties for their marketing and advertising purposes without Your explicit consent.


By using the Site and/ or by providing Your information, You directly and expressly consent to the collection and use of the information You disclose on the Site in accordance with this Policy, including but not limited to Your consent for sharing Your information as per this Policy.


You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the website. You further acknowledge and undertake that you will use the website to order products from any shop of Tawseel Online.com, registered Retailer only for your personal use and not for business purposes. We shall neither be liable nor responsible for any actions or inactions of retailers nor any breach of conditions, representations or warranties by the retailers or manufacturers of the products nor hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the retailers or manufacturers of the products. We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on the website. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the website. At no time shall any right, title or interest in the products sold through or displayed on the website vest with Tawseel Online nor shall Tawseel Online have any obligations or liabilities in respect of any transactions on the website.

Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of the Sultanate of Oman